Last updated: [DATE]

Ignite Talent Group (“we”, “our”, “us”) is committed to providing a high-quality service. We value feedback and take complaints seriously, using them to improve our services.

1. Making a complaint

If you are unhappy with any aspect of our service, please raise your concern as soon as possible. You can contact us by email, phone, or in writing:

Email: [CONTACT EMAIL]
Address: [COMPANY ADDRESS]
Telephone: [PHONE NUMBER]

2. How we handle complaints

We will acknowledge your complaint within [X WORKING DAYS] and aim to resolve it promptly. If we need more time, we will keep you updated on progress until a resolution is reached.

3. Escalation

If you are not satisfied with our response, you can request that your complaint is reviewed by a senior manager. If you remain dissatisfied after our internal process, you may escalate the complaint to the relevant regulatory body.

4. Continuous improvement

All complaints are logged and reviewed to help us improve the way we deliver our services.